Privacy Policy

Last updated: 24 February 2026

Claim Pathway is a trading name of Esquire Solicitors Ltd, authorised and regulated by the Solicitors Regulation Authority (SRA No. 661771). Registered in England & Wales No. 12127851.

Esquire Solicitors Ltd is the data controller for the purposes of UK data protection law.

This Privacy Policy explains how we collect, use, store and protect your personal information when you use our website or contact us in relation to legal services.

1. Information We Collect

We may collect and process the following personal data:

  • Full name, email address and telephone number
  • Postal address
  • Details relating to your enquiry or potential legal claim
  • Information about injuries, medical treatment or accident circumstances
  • Identification information where required for regulatory purposes
  • Technical data including IP address, browser type and device information
  • Information submitted through website forms, tools or our AI assistant

Some information you provide, including medical information, constitutes special category data under UK GDPR.

2. How We Use Your Information

We use your personal data to:

  • Respond to enquiries and assess potential claims
  • Provide legal services where we are instructed
  • Communicate with you about your matter
  • Comply with regulatory and legal obligations
  • Improve our website and services
  • Prevent fraud and ensure security

3. Lawful Basis for Processing

We rely on one or more of the following lawful bases under UK GDPR:

  • Taking steps at your request prior to entering into a contract
  • Performance of a contract (where we are instructed to act)
  • Compliance with legal obligations
  • Legitimate interests in operating and improving our services

Where we process special category data (such as medical information), we rely on:

  • Your explicit consent; and/or
  • The establishment, exercise or defence of legal claims under Article 9(2)(f) UK GDPR

4. Sharing Your Information

We may share your personal data where necessary with:

  • Barristers, medical experts and other professional advisers
  • Courts, tribunals or regulatory bodies
  • Insurance companies and opposing parties
  • IT providers and secure case management systems
  • Service providers who process data on our behalf

All third parties are required to respect the security of your data and process it in accordance with the law.

We do not sell your personal data.

5. AI and Online Tools

Our website may include automated tools or AI-assisted features that provide general information. These tools do not provide legal advice and do not create a solicitor-client relationship.

Information entered into these tools may be processed to generate responses and improve system functionality.

6. Cookies and Analytics

We use cookies and similar technologies to improve website functionality and analyse usage. For further details, please see our Cookie Policy.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory and professional obligations.

Retention periods may vary depending on whether you become a client and the nature of your matter.

8. Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, alteration, disclosure or destruction.

9. Your Rights

Under UK data protection law, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate data
  • Request erasure of your data (where applicable)
  • Object to processing
  • Request restriction of processing
  • Request data portability
  • Withdraw consent where processing is based on consent

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

10. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

11. Contact

If you have any questions about this Privacy Policy or how your data is handled, please contact us via our Contact page.